Slotorado privacy policy

This policy explains how Slotorado handles the personal data of players across Canada. It covers what is collected, why it is held, who can see it and the rights each player keeps. The platform has run under a Curaçao licence since 2026 and processes data in line with that framework.

What this policy covers

The policy applies to every visitor and account holder who uses the Slotorado website and cashier. It sets out the handling of data from the first page view through registration, play and account closure. Using the platform signals that these practices are understood and accepted.

Personal data here means any detail that can identify a player, directly or in combination. That ranges from a name and email to a device fingerprint and a payment record. Anonymous, aggregated figures that cannot point to one person fall outside the definition.

Information that is collected

Data reaches Slotorado in two ways: what a player provides and what the systems record automatically. The first group covers registration and payment details, while the second covers technical and behavioural signals. Both are needed to run accounts, process money and keep the platform secure.

The categories held and where each one comes from:

Why the data is used

Each piece of data serves a defined purpose tied to running a licensed casino. Nothing is collected without a reason connected to accounts, payments, safety or legal duties. Where consent is the basis, it can be withdrawn at any time.

The main purposes behind processing:

• Opening and managing an account in a chosen currency, such as C$
• Processing deposits and withdrawals and confirming payment ownership
• Meeting KYC, anti-money-laundering and licence obligations
• Detecting fraud, multiple accounts and prohibited conduct
• Applying responsible gambling limits and self-exclusion requests
• Sending service messages and, with consent, promotional offers

Cookies and tracking

Cookies and similar tools store small pieces of information on a device to help the site function. Some are essential for login and security, while others measure use or tailor offers. A consent banner lets each visitor accept or refuse the non-essential ones.

How the common cookie types are used on the platform:

Who the data is shared with

Data stays within Slotorado except where a clear operational or legal need calls for sharing. Partners that receive it are bound by contracts limiting use to the agreed purpose. Personal data is never sold to third parties.

The parties that may receive data and the reason:

• Payment processors, to move deposits and withdrawals
• Identity and KYC providers, to verify accounts
• Game studios, to run titles and record results
• Fraud and security services, to protect the platform
• Regulators and authorities, where the licence or law requires it

Some of these partners operate outside Canada, so data can cross borders during processing. Such transfers rely on safeguards that hold the recipient to comparable protection standards. A player can ask which categories of partner handle their data at any time.

How long data is kept

Data is held only as long as its purpose lasts or a legal duty requires. Account records tied to money and verification often carry a fixed retention period after closure. Once no purpose or obligation remains, the data is deleted or anonymised.

A view of typical retention periods by category:

Keeping data secure

Slotorado applies technical and organisational measures to guard personal data against loss or misuse. Connections are encrypted, access is limited to staff who need it, and systems are monitored for unusual activity. No method is flawless, so players share responsibility by protecting their own login details.

Steps a player can take to keep an account secure:

• Choose a strong, unique password
• Keep login details private and never share an account
• Sign out on shared or public devices
• Watch for phishing messages that imitate the operator
• Report anything suspicious to support without delay

The rights each player holds

Data protection gives players a set of rights over the information held about them. These can be used by contacting support, which verifies identity before acting on a request. Most requests are answered within the period set by the applicable rules.

The rights available and what each one allows:

• Access: obtain a copy of the personal data held
• Correction: fix details that are wrong or out of date
• Deletion: ask for data to be erased where no duty requires it
• Restriction: limit how certain data is processed
• Portability: receive data in a reusable format
• Objection: refuse processing based on consent or legitimate interest

Some rights are limited by legal duties, such as records that AML rules require to be kept. Where a request cannot be met in full, the reason is explained in the reply. A player who is unhappy with a response can escalate the matter further.

Marketing choices

Promotional messages are sent only where a player has agreed to receive them. Consent can be withdrawn at any time through the account settings or an unsubscribe link. Turning off marketing does not affect essential service messages about an account.

Anyone who has set a self-exclusion or asked to stop promotions is removed from marketing lists. Service notices, such as security alerts and payment confirmations, still reach the account. These messages are necessary to run the account and cannot be switched off.

Contacting Slotorado about data

Questions, requests and complaints about personal data go to the support team. Live chat and email are the routes to reach a data request, and identity is checked before any data is released. Keeping a record of the request helps track its progress.

If a data concern stays unresolved, it can be escalated under the process tied to the Curaçao licence. Players may also raise a matter with the relevant data protection authority in their region. Clear records of correspondence make any review quicker to handle.

Changes to this policy

The policy can change to reflect new features, partners or legal requirements. A material update is announced on the site, and the dated version published on Slotorado is the one in force. Continued use after a change signals acceptance of the revised terms.